Water damage in Auburn, GA: a city in two counties

Which county's water lines run to your house? In Auburn it can be Gwinnett's or Barrow's, since the city sits across the line between them, and that answer decides which number to try for a main break. For the water already inside, water extraction and drying is the page to read. Call us and give the street address.

Contact details

Vinyl-sided homes along a country road with red clay and pines in Auburn, Georgia

Notes for this town

Gwinnett County's dispatch line, 678.376.7000, takes leak and sewer-backup reports in its service area. A break short of the right-of-way line falls to the owner to repair.
Barrow County lists 770-307-6610 for water and wastewater emergencies, answered on weekends and through the weekday hours after 4:30 p.m. Its Wastewater Division counts the City of Auburn among its customers.
The city's own number for emergency water issues only is (470) 606-3047. City Hall at One Auburn Way keeps weekday hours of 8:30 to 4:30.
A little over half of Auburn's roughly 3,233 homes went up in the 1980s and 1990s, and the median build year is 1994, give or take two. Original washer hoses and water heaters in houses that age are worth a look.
When water is coming through a ceiling or standing in a room after a storm, call us and give the street address.

Down the road in Carl and Mulberry

Carl is a one-square-mile town in Barrow County, and its water notes cover the Town Hall hours and the weather record. Mulberry is a Gwinnett County city, and its water notes carry Gwinnett's leak and sewer numbers. The same contractor takes calls from all three.

Rain and cold facts

Winder 4S, a NOAA station in Barrow County, records 50.90 inches of precipitation a year in its 1991 to 2020 normals. The wettest month is March, at 5.19 inches, and 17.6 days each year see an inch or more. The same normals count 59.5 days at 32 degrees or colder. Those are station figures, so a storm over one Auburn street can look nothing like the next one.

Who answers for the pipes in Auburn

The city's utilities page lists water, garbage and road services, with customer service at (770) 963-4002, extension 200, and City Hall at One Auburn Way open weekdays from 8:30 to 4:30. According to Public Works, the supply reaching the city's taps starts with two sources, Gwinnett County and Barrow County's Bear Creek Reservoir, and the city looks after its roads other than Highways 8 and 324.

The stormwater page has a complaint form and a Report a Concern link, plus septic guides in English and Spanish.

Where the facts come from13

Checked 1 Nov 2026